T-Mobile stops Samsung Note7 Replacements, Instead will offer Refunds

T-Mobile has announced that it is suspending sales of all Samsung Galaxy Note7 replacement devices. This move was announced on Sunday afternoon T-Mobile CEO John Legere on tweeter citing his main concern for the customers safety. Now, instead of offering a replacement Note7 device, T-Mobile will simply offer a refund.

This move made T-Mobile, the second largest wireless carrier to suspend sales and exchanges of Galaxy Note 7s because of reports the so-called "safe" replacement phones were experiencing the same fire and explosion issues as the original model.

Customers w/ a Note7 should visit a @TMobile store to return, get dif. device/refund & receive $25 bill credit to offset any costs incurred. https://t.co/xE3TUZWTlk

— John Legere (@JohnLegere) October 9, 2016

For now, while Samsung is investigating multiple reports of issues of the Note7, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices. In addition to offering a refund, T-Mobile is also offering those returning a recalled Note7 a one-time $25 credit on their wireless bill.

In a statement issued by T-Mobile saying; Customers can still bring their Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory.

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